The Children's Aid Society of the Districts of Sudbury and Manitoulin

Quality Statement and Client Complaints

The Children’s Aid Society of the Districts of Sudbury and Manitoulin is committed to deliver high quality protection services to families and children of the communities of Sudbury and Manitoulin that address:

  • The safety and well being of children and youth;
  • The need of children and youth to have a sense of permanence and continuity whether in their own home or in residential care;
  • Building partnerships with families and community resources that strengthen families and communities and increase the safety net for children.

To this end, the Society is committed to:

  • Continuous review of services, service delivery systems and business processes;
  • Evaluation of the outcomes of service;
  • Receipt and review of feedback from clients, staff, caregivers, volunteers, partners and funders;
  • Professional excellence through ongoing training and learning.
  • So that the Society can continually provide the range of supports required by our staff, adoptive, foster caregivers and volunteers and respond in a timely and appropriate manner to meet the needs of families and children by:

Creating opportunities for learning and improvement;

  • Recognizing and rewarding individuals in the organization for their contributions;
  • Developing a strong network of community services;
  • Demonstrating accountability and making the most effective use of resources;
  • Advocating for needed services.

And our clients will have the opportunity to:

  • Receive high quality services based on standards, best practices and research;
  • Be treated with dignity and respect of their cultural, racial and individual differences;
  • Communicate about the services they receive and what services they require from us.

The CAS of the Districts of Sudbury and Manitoulin Client Complaint Procedures

From time to time, children and/or their families who are recipients of our services may disagree with the service that is provided to them.

It is important for us to try and resolve these complaints as soon as possible.It is also important to learn from the issues raised, so that our services can be improved. This is why we have an Internal Complaint Resolution process.

Once this process has been completed and the complaint has not been resolved you may contact The Child and Family Services Review Board (CFSRB). If you have concerns, please read this process carefully, and discuss it with your worker.

You may also visit the Ministry of Children Services website for information.